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ACT Managed Wi-Fi experiencing partial outage

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Notice history

May 2024

22 Gould Street, Turner ACT 2612 - Upstream Provider Planned Maintenance
Scheduled for 8 May 2024 at 2:00 PM – 8:00 PM about 6 hours
  • Planned
    8 May 2024 at 2:00 PM
    Planned
    8 May 2024 at 2:00 PM

    An Upstream Provider will perform a Planned Network Upgrade and Maintenance at the address below:

    • 22 Gould Street, Turner ACT 2612

    The maintenance will commence and end at the provided times below:

    Start: Thursday, 09 May, 12:00AM AEST
    End: Thursday, 09 May, 6:00AM AEST

    During this time users may experience a brief loss of connectivity up to duration: 6 hours.

2/19 Cooinda St, Bruce ACT 2617, Australia - Partial Outage
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    Network Operations is currently investigating a Partial Outage at 2/19 Cooinda St, Bruce ACT 2617, Australia.

555 Wellington Street Perth, PER 6000 - Outage Investigating
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Network Operations is currently investigating a Partial Service Interruption at 555 Wellington Street
    Perth, PER 6000.

62 Blamey St, Kelvin Grove QLD 4059 - Upstream Provider Planned Maintenance
  • Completed
    4 May 2024 at 10:00 PM
    Completed
    4 May 2024 at 10:00 PM
    Maintenance has completed successfully
  • In progress
    4 May 2024 at 4:00 PM
    In progress
    4 May 2024 at 4:00 PM
    Maintenance is now in progress
  • Planned
    4 May 2024 at 4:00 PM
    Planned
    4 May 2024 at 4:00 PM

    An Upstream Provider will perform a Planned Maintenance at the address below:

    • 62 Blamey St, Kelvin Grove QLD 4059

    The maintenance will commence and end at the provided times below:

    Start: Sunday, May 5th 2024 12:00am AEST
    End: Sunday, May 5th 2024 6:00am AEST

    During this time users may experience a brief loss of connectivity up to duration: 2 hours

Melbourne - Partial Network Outage
  • Resolved
    Resolved

    Service has been restored.

  • Monitoring
    Monitoring

    We have identified and resolved an issues preventing new devices from connecting at the following addresses:

    • 7 Batman St, West Melbourne VIC 3003

    • 167 Little Lonsdale St, Melbourne VIC 3000

    • 229 Franklin Street, Melbourne VIC 3000

    A fix has been implemented.

Apr 2024

1 - O'Connell North Melbourne Melbourne, VIC 3051 - Outage Investigating
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Network Operations is currently investigating a Partial Service Interruption at 1 - O'Connell
    North Melbourne, VIC 3051.

319-325 Sussex St Sydney, NSW 2000 - Outage Investigating
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Network Operations is currently investigating a Degraded Performance Interruption at 319-325 Sussex St Sydney, NSW 2000.

84 O'Keefe St Woolloongabba, QLD 4102 - Outage Investigating
  • Monitoring
    Monitoring

    All internet services that have power restored are operational. We are continuing to work with site staff for power to remaining hardware.

  • Identified
    Update

    Network Operations Team are working with site staff to organise restoration of power and internet services.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    Network Operations is currently investigating a Partial Service Interruption at 84 O'Keefe St Woolloongabba, QLD 4102.

154 Anzac Highway Glandore Adelaide, SA 5037 - Network Operations Planned Maintenance
  • Completed
    28 April 2024 at 7:00 PM
    Completed
    28 April 2024 at 7:00 PM
    Maintenance has completed successfully
  • In progress
    28 April 2024 at 3:00 PM
    In progress
    28 April 2024 at 3:00 PM
    Maintenance is now in progress
  • Planned
    28 April 2024 at 3:00 PM
    Planned
    28 April 2024 at 3:00 PM

    The Network Operations Team will perform Planned maintenance at the address below:

    • 154 Anzac Highway Glandore Adelaide, SA 5037 

    The maintenance will commence and end at the provided times below:
    Start: Monday 29th April, 01:00 AM AEST
    End: Monday 29th April, 05:00 AM AEST

    During this time users may experience a brief loss of connectivity up to duration: 15 Minutes

363 Adelaide Street, Brisbane, QLD 4000 - Outage Investigating
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Network Operations is currently investigating a Partial Service Interruption at 363 Adelaide Street, Brisbane, QLD 4000

Mar 2024

Goodman Plaza Military Road East Lismore, NSW 2480 - Degraded Performance
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    Network Operations is currently investigating a Degraded Performance at Goodman Plaza, Military Road, East Lismore, NSW 2480

1023 Dandenong Rd Malvern East Melbourne, VIC 3145 - Degraded Performance
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have implemented a fix for the incident at 1023 Dandenong Rd Malvern East Melbourne, VIC 3145 and are currently monitoring the result to ensure that the issue has been effectively resolved.
    We will provide further updates as necessary.

  • Investigating
    Investigating

    Network Operations is currently investigating a Partial Service Interruption at 1023 Dandenong Rd

    Malvern East Melbourne, VIC 3145

131 Pelham St Carlton Melbourne, VIC 3053 - Slow speeds and dropouts Investigating
  • Resolved
    Resolved

    This incident has been resolved and services are fully operational.

  • Monitoring
    Monitoring

    We have implemented a fix for the incident at 131 Pelham St Carlton Melbourne, VIC 3053 and are currently monitoring the result to ensure that the issue has been effectively resolved.

    We will provide further updates as necessary.

  • Identified
    Identified

    A technician has arrived onsite.

    Equipment is being replaced expect up to 30 minutes to a 1-hour outage

  • Investigating
    Investigating

    Network Operations is currently investigating a Partial Service Interruption at 131 Pelham St
    Carlton Melbourne, VIC 3053.

Mooloolaba Espl, Mooloolaba QLD 4557 - Outage Investigating
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Network Operations is currently investigating a Partial Service Interruption at : Mooloolaba Espl, Mooloolaba QLD 4557.

UNSW Village Gate 2 High Street Randwick, NSW 2031 - Network Operations Planned Maintenance
  • Completed
    27 March 2024 at 10:00 PM
    Completed
    27 March 2024 at 10:00 PM
    Maintenance has completed successfully
  • In progress
    27 March 2024 at 9:00 PM
    In progress
    27 March 2024 at 9:00 PM
    Maintenance is now in progress
  • Planned
    27 March 2024 at 9:00 PM
    Planned
    27 March 2024 at 9:00 PM

    The Network Operations Team will perform Planned maintenance at the address below:

    UNSW Village Gate 2 High Street Randwick, NSW 2031.

    The maintenance will commence and end at the provided times below:
    Start: Thursday 28th March, 8:00 AM AEDT
    End: Thursday 28th March, 9:00 AM AEDT

    During this time users may experience a brief loss of connectivity up to duration: 1 Hour

Mar 2024 to May 2024

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